Policies and Procedures
Voice: 877-MyLimo5 or 413-534-3505
|Transportation in Servere Weather|
We are happy to transport you and your party in almost all conditions except when government agencies have closed the roads. In severe weather where airports, or Amtrak, or bus lines are closed or where federal winter storm warnings or alerts have been issued we reserve the right to bill hourly at the rate in effect for the vehicle requested.
Exclusive Car Service is not a taxi service and, while we will try and accomodate traveler's last minute needs, we recommend making reservations as far in advance as possible. This includes return pickups after your trip. A credit card maybe required to hold your reservation.
Exclusive Car Service does not sell or trade any of your personal information. All sensitive information is encripted and we use secure servers from reputable firms for credit card processing. We will email you confirmations and quotations. Occassionally you will receive discounts and promotional matereal via email which you can terminate by returning the email or calling the office.
Always-Always-Always reconfirm your trip 1-3 days before pickup. Within 24 hours of pickup Exclusive can provide you with your chauffeur's cell phone number and most times his or her picture. The same information is available at www.mylimo5.com/findmydriver.htm.
We accept cash, traveler's checks, visa, mastercard, american express, and discover credit cards. With prequalification we bill to local companies. Cash customers for Limos and Buses will be asked to pay before the trip starts. Sedan customers should pay before exiting the car. Credit card customers for limos and buses will have their cards processed 1-7 days before departure. Sedan customer cards will be processed the day of the trip.
No refund or credit will be made if a sedan trip is cancelled less than 2 hours before dispatch time; Limos, vans and buses less than 7 days before dispatch time; Weddings, proms, quinceaneras and events requiring special services or equipment - less then 30 days before dispatch time.
At airports, call if you cannot find your chauffeur, otherwise full fee will be charged. Chauffeurs monitor incoming flight information. If a flight is cancelled by an airline a full refund will be made. People who miss flights will be charged unless they call 2 hours before dispatch time.
Drivers will adjust their schedule when possible if a flight is running late. When a chauffeur must wait the charge is $35/hour after the 1st 30 minutes. Refunds are made on Fridays the week after a legitimate cancellation is made. They are refunded on the credit card you used or if you paid by check the refund is made via check and mailed to the address we have on file. No cash refunds.
Exclusive charges only $50 on limo and bus trips irregardless of the number of vehicles used for that particular event. This deposit is not refundable unless the reason for the cancelation is beyond the control of the customer. For example: illness, death, serious weather problems or cancelation of an event by others.Exclusive reserves the right to question the reason or ask for proof of such cause
Refund of a deposit, if made, will be by check or to the credit card account used in the transaction. No cash refunds.
The customer is responsible for all damage caused by anyone in their party and for any dirt, debris, trash, spilled items, and any cleaning required to the vehicle because of the actions of the customer and customer's guests.
The customer is responsible for all additional time charges over and above the quoted trip. Hourly charges run from the time the sedan, limo, or bus leaves the garage until it returns to the garage. Charges like this rarily occur but when they do they usually result from the client using the vehicle longer than anticipated or unexpected traffic delays.
When you make a reservation to be picked up at an airport, train, or bus station you will be asked to confirm the carrier, flight number, and arrival time. You will be given the chauffeur's cell phone number to help you make contact. You will be asked for your cell phone number, a phone contact at your remote location, and a credit card number to reserve your trip.
If you cannot find your chauffeur at an airport or train station call 877-695-4665 right away. Make sure your cell phone is on when you exit the plane/train. Your chauffeur with start calling your cell 10 minutes after the plane/train has arrived. Chauffeur information is available 24 hours in advance at www.mylimo5.com/findmydriver.htm.
Guns, drugs, alcohol for under-aged passengers, and unsafe activities are prohibited. Offenders will be transported to a local police department - no fooling around and no refund will be made in situatiuons such as this. Smoking is not permitted in any vehicle.
We feature late model Cadillacs.
All credit card transactions are processed using the secured services of Authorize.net. They are current and in compliance with all security requirements.
No data is shared with outside sources and it is never sold to anyone. Trip data (not financial or personal) maybe given to an affiliate company if they are providing all or part of the service you require. This usually occurs if we are arranging transportation for you or your group outside our service area. We do not collect IP addresses or leave cookies on any computer you may use.